Reference

What You Agree To When You Use 1131spot

Every account on 1131spot operates under a clear set of rules — covering how we handle your data, what you can expect from us, and what we ask in return.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesJurisdiction NoticePolicy Contact
1131spot What You Agree To When You Use 1131spot
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you need to raise a legal query, request a policy document, or flag a dispute about your account or a wallet transaction, our support team handles those directly. We route legal and account-integrity questions separately from general lobby help so they reach the right person without delay.

Live Chat Open the chat widget from your account page. Legal and account-integrity queries are flagged and routed to a dedicated handler, not the general queue.
Email Support Send your query with your registered account name and wallet type — DANA, OVO, or GoPay — so we can match your account and respond with the correct policy detail.
Account Help Centre Access the Help Centre from your account dashboard. Legal FAQ entries, policy documents, and dispute-submission forms are grouped under the Account & Legal tab.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take account security and data handling seriously, and we want you to understand exactly what we collect, why we keep it, and how you can ask us to change or remove it. These are not vague commitments — they are operational steps you can take at any time.

Data Collection and Retention

We collect account registration data, transaction records tied to DANA, OVO, or GoPay, and session logs. Retention periods follow applicable data-protection obligations and are not indefinite.

Cookie Use on the Platform

Cookies on 1131spot are used for session continuity — keeping you logged in across browser tabs — and for detecting unusual login patterns that may signal account compromise.

Account Security Practices

Login attempts trigger OTP verification to your registered mobile number. If you change your linked e-wallet from OVO to DANA or GoPay, we require a re-verification step before the new wallet can process withdrawals.

Requesting Changes or Deletion

You can request a data summary, ask us to correct your account details, or submit a deletion request through the Account & Legal tab in your dashboard or by contacting support via email.

Legal Questions We Hear Most Often

These are the legal and policy questions that come up regularly from account holders in Indonesia. Each answer reflects how our platform actually works, not a generic policy template.

Yes, the terms apply to any account accessed from Indonesia where local law permits. Eligibility depends on your region, and access is only available where local regulations allow it.

We verify that DANA, OVO, or GoPay accounts belong to the registered account holder. A name mismatch triggers a manual review, which can delay your withdrawal until the check is complete.

Submit a data-access request through the Account and Legal tab on your dashboard, or email support with your registered account details. We respond with a summary of stored data.

You can submit a deletion request via the Help Centre or by email. We process requests in line with applicable data rules, which may require us to retain certain transaction records for a minimum period.

We notify active account holders of material changes before they take effect. Continuing to use your account after the notice period counts as acceptance of the updated terms.

Open a dispute via the Account and Legal tab or through live chat, referencing your transaction ID. We separate wallet-dispute cases from general queries so they are handled by the correct team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.